Exchange policy

At Kiku Studios, we do not hold any stock. This is part of our brand's ethos to keep everything sustainable and avoid waste. Each purchase made, means your item(s) are being hand-made for specifically for you. For this reason, we run an exchange only policy. 

SIZING:

Every care is taken to ensure our pieces are all true to size. We use a standard sizing chart, which can be found here. We also add any additional, important notes regarding sizing in the description of the product (if you should size up or down). However, we understand that sometimes, things don't fit us as we would've liked. If you are unhappy with the fit/size, you can exchange for any other item on our website of the same value or above. 

If the item you want to exchange for costs less than the original purchase, we can offer you a credit note with the remaining amount which can be used within 365 days.

Alternatively, if there is nothing you'd like to exchange for currently on the website, we can offer you the full refund amount on the credit note, which can be used within 365 days.

Please email exchanges@kikustudios.co.uk within 14 days of receiving your item with the following details:

-  Full Name

- Order No.

- The item you'd like to exchange and what you would like to exchange it for.

We will then send you the address to send it to. The item(s) must still have tag(s) on them and be in an unworn condition. The parcel must be sent with a tracked/signed service, as Kiku Studios is not responsible for any lost parcels. We cannot offer a refund or exchange on any lost parcels. It is the full responsibility of the sender.

If the item(s) arrive in a worn condition, it will be sent back to the customer.

 

DAMAGED/FAULTY

Each piece is quality controlled before fulfilling orders, however, we understand that sometimes these things can happen. If an item is faulty, please email us at exchanges@kikustudios.co.uk within 7 days with the following: 

-  Full Name

- Order No.

- The fault(s) of the item.

We will then send you the address to send it to. The item(s) must still have tag(s) on them and be in an unworn condition. The parcel must be sent with a tracked/signed service, as Kiku Studios is not responsible for any lost parcels. We cannot offer a refund or exchange on any lost parcels. It is the full responsibility of the sender.

If the item(s) arrive in a worn condition, it will be sent back to the customer.